Three Golden Rules for Addressing Reviews on Social Media
Are you a small business that wants to keep a close eye on your social media with the help of an experienced marketing agency? Top Marketing Agency has the answers you’ve been looking for for your brand. Whether you’re looking to revamp your social marketing strategies or want help with reputation management, we have the tools and resources you need to get the most out of your marketing.
Here are three “golden rules” to keep in mind when you interact with reviewers on social media or dedicated review sites like Yelp:
Brands have to maintain a positive image to succeed, and the best way you can foster goodwill for customers is by being kind and courteous in your interactions with them. Answer their questions and provide consistent updates about your business to keep them interested in your business and the goings-on therein.
If you see interactions with your social media, responding in a timely fashion is vital, especially for customers with questions about your services or products, or customers who have had a negative experience with your company. A rapid response builds trust and shows customers you care about addressing their concerns.
If you see a customer posting negative comments or posting about issues they are having with your products or services, invite them to speak with you privately to resolve the issue courteously. Don’t take negative comments personally, as a timely and courteous response that focuses on addressing a negative experience can turn that user into someone who praises your business. Focus on keeping your customers happy and turning negative experiences into positive ones as much as possible.
Ready to upgrade your marketing with a team that knows the ins and outs of addressing reviews on social media? Top Marketing Agency is prepared to lend your business a helping hand. For more information on our services, or to get a free consultation with one of our marketing experts, give us a call today at (888) 843-9840.