Building Professional Relationships One Client at a Time

Building Professional Relationships One Client at a Time


Fact: There are many business owners that focus more on the income that they bring into their company, rather than on their interaction with clients and customers.

Fact: A lot of the time, business owners see their customers as one time buyers and thus expendable.

As a business owner, it is extremely important that you take the time to make sure that all of your customers know that you truly appreciate them, and not just because they are a paying customer. A lot of the time, what many miss is the fact that it is not just about the money we rake in per month or quarterly. When building your professional relationships with your clients and customers, there are other factors that should be considered.

Make Their Experience More Personal and Enjoyable

How many times have you gone into a store and came out angry or frustrated because you just couldn’t find what you needed, and the staff there just walked on by or never came back after they said they were going to help you?

Frustrating right? Well the one thing to remember, if you don’t want to give your customers that same experience, you have to make them feel important and not like just another faceless customer. It doesn’t matter if you offer your products in a “brick and mortar” store, or if you are online, and you offer them email marketing services or other website services; it is important to make every moment with that customer count.

Spark the Conversation First

One thing to constantly keep in mind is that each and every customer that comes to your company for products or services is just as important as the next. When you find someone looking for a product or reading the back of the package, walk over and find out if they have any questions, or if they have found the information that they were looking for.

It is a proven fact that most customers will not ask someone for help, because they tend to get embarrassed, or they’ve had a previously bad experience with a different company and are reluctant to deal with the workers to prevent a similar situation. By sparking the conversation with them you have a higher chance of giving the customer:

  • A positive, lasting impression about your company and the people that work for you.
  • A confidence that will stay with them–that if they ever need to know something in the future, your workers will answer any questions that they may have.

Lasting Impressions Count

By following these very simple steps, you will find that your customers will leave your company having had the best, friendliest, and most helpful business experience possible, and you can almost always guarantee that they will not only be back, but they are going to be telling their friends and family about their experience. And if you left them with a positive experience, you can be sure that the next time that they come to your for something, they are more likely to bring a friend along with them.


Customer Testimonials “Top Marketing Agency”

⭐⭐⭐⭐⭐I have worked with Jeff Sherman and Top Marketing Agency for 11 years. Top Marketing Agency designed our plumbing company web site and did a truly fantastic job. I’ve gotten so much positive feedback! And, after 11 years, I’m still getting great feedback on how much people love the web site. In addition, the technical support Jeff Sherman has given me has been invaluable. If you want to work with terrific people and get the best SEO, Website Design result, go with Top Marketing Agency!!!

Ashley Jones 4 months ago g
⭐⭐⭐⭐⭐We are more than satisfied with the Top Marketing Agency Search Engine Optimization services. They have developed and Get great SEO results for our plumbing company and promoted the business very efficiently. Kudos! Keep it up! We have emerged as a reputed large scale organization and this would not have been possible without the dedication of the Top Marketing Agency team. We feel part of a network and look forward to a fruitful relationship in the years to follow.

LIBIN JOHN 4 months ago g
⭐⭐⭐⭐⭐I am very pleased with the re-design of our plumbing company website by Top Marketing Agency. It has been a while, that I did not feel connected with my previous website - it looked typical of other companies. However, Top Marketing Agency consulted with me and helped me identify a design that is personalized, warm, and easy to surf. I would highly recommend Top Marketing Agency to any business/individual for their website's needs.

Ashley Martin 5 months ago g
⭐⭐⭐⭐⭐I wanted to have my website start ranking on Google Maps. I was struggling to get the listing to even appear on the Map. I found Top Marketing Agency and contacted Jeff Sherman who guided me through the steps necessary to increase the rankings. Email communication was a little show, but the results spoke for themselves. Within 3 months my listing was on the top 3 spots and after 6 months I was the number 1 position and have been since. Very happy with the SEO work.

Prateet Sarkar 4 months ago g
⭐⭐⭐⭐⭐Top Marketing Agency is great! They make running an SEO and Social Media Marketing Campaign easy and stress-free. I always find them happy to help and fast to action any requests or changes required. I would highly recommend their service.

Sam Smith 4 months ago g
⭐⭐⭐⭐⭐We have worked with Top Marketing Agency for the last two years. They have provided excellent services and have resulted in an increase in revenue in our online marketing strategy. Good team effort I must say. I would highly recommend it to all.

Drew Ford 4 months ago g
⭐⭐⭐⭐⭐It has been a pleasure working with Jeff Sherman and his creative team over the years. Their professionalism and expertise in web site development and SEO optimization have had a direct effect on our bottom line. We are greatly appreciative of the quick response to our questions and concerns and for the timely completion of projects.

Jason Ankrah 4 months ago g
⭐⭐⭐⭐⭐Top Marketing Agency has been our marketing agency for over a year now. They have provided great services and strategies for accelerating our business growth. Most importantly, they are willing and able to adapt our marketing strategy to help us succeed in our industry. Our account manager has been awesome! Thank you

Ser Williiam 4 months ago g

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