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Troubleshooting Problems Connecting to Email in Outlook Express

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If you experience difficulty connecting to your email account using Outlook Express®, there are several steps you can take to troubleshoot the problem.

BEFORE YOU START: To set up Outlook Express for your email, you need to know your POP or IMAP email server settings and ports. To find them, go to the InfoCenter and write down the information that displays under Email Server Settings.

First, check Account Settings.

  1. For IMAP accounts, your settings should be: Username
    Your full email address Password
    Your email passwordIncoming Mail Server
    Your incoming email server name

    Outgoing Mail Server
    Your outgoing (SMTP) email server name

    Incoming Port
    Without SSL – 143
    With SSL – 993

    Outgoing Port
    Without SSL – one of the following: 25, 80, 3535
    With SSL – 465

    Outgoing Server Requires Authentication
    Enabled

  2. For POP accounts, your settings should be: Username
    Your full email address Password
    Your email passwordIncoming Mail Server
    Your incoming email server name

    Outgoing Mail Server
    Your outgoing (SMTP) email server name

    Incoming Port
    Without SSL – 110
    With SSL – 995

    Outgoing Port
    Without SSL – one of the following: 25, 80, 3535
    With SSL – 465

    Outgoing Server Requires Authentication
    Enabled

If the problem continues:

  1. See What do I do if I have trouble connecting to my email account?
  2. You can also refer to one of the following provider tutorials:

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook® and Outlook Express® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All rights reserved.

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