At Top Marketing Agency, we understand the challenges businesses face with Google’s video verification process for new or re-verified business locations. We’ve seen and heard numerous complaints about two common issues: 1) the video fails to upload, or 2) the verification is not approved.

This guide addresses the most common causes of these failures and provides strategies to improve your verification success rate.

GBP Video Verification Problems

1. The Video Verification Upload Fails
2. The Video Uploads Successfully But Verification Fails

How to Fix Google Business Profile Verification Video Upload Failure

If your video verification fails to upload, the verification process does not commence. Note that recorded video verification differs from Google’s live video verification process. Always opt for a live video call if offered, as it tends to be more reliable and less stressful.

Common Issues Causing GBP Video Verification Upload Failures

1. Verification Video Is Too Long
   • Ensure your video is between 1-2 minutes in length as recommended by Google. While some exceptions exist for videos up to 5 minutes, staying under two minutes increases the chances of success.
2. Unreliable Internet Connection
   • Ensure a stable and fast internet connection during the recording, preferably using Wi-Fi. If your Wi-Fi is unreliable, consider using your mobile network, which might offer better performance in some cases.
3. Try a Different Device
   • Your device might have issues such as insufficient storage or too many cached failures. Clear out previous uploads via Google Business Profile settings and try again. Older phones sometimes perform better for this process.
4. Google Temporary Glitch
   • Temporary bugs or outages with Google’s systems can affect uploads. Retry after 2-3 business days, documenting each attempt as this information may be needed later.

What to Do If the Google Business Profile Verification Video Still Won’t Upload

If multiple attempts on different days, devices, and networks fail, contact Google My Business Support with the below instructions. For additional help with your Google my business otpimization, contact us at Top Marketing Agency.

1. Log into the Google account managing your Google Business Profile.
2. Visit Google Business Profile and click “Support.”
3. Select “Contact Us.”
4. Choose the correct business name.
5. Type “verification video upload fails” and click next.
6. Select “Can’t make or upload verification video.”
7. Scroll past suggestions and click “Next Step.”
8. Choose email for contact options.
9. Provide detailed information about your business and the issue using this template:

Please Note:

• We have successfully utilized this script numerous times over the past year, achieving outstanding results.
• Through this approach, Google usually responds by either A) activating the live video call verification option on your listing or B) contacting your office directly to complete the verification process over the phone.

How to Fix Google Business Profile Verification Not Approved/Not Working

If your verification video is not uploading, refer to the section on this page dedicated to video upload failures. Should your video upload successfully but the verification still fails or is rejected, it’s probable that the video’s content does not comply with Google’s criteria.

Planning your video meticulously is essential (decide what to show, the recording sequence, etc.). Given the strict time constraint, your video must be concise and highly efficient.

What to Include in Your Google Business Profile Verification Video

• Unedited and Continuous Recording: No breaks in the recording.
• Business Exterior: Start with the exterior, including street signs, company sign, and office/suite number.
• Proof of Management: Show yourself unlocking the business door or accessing an employee-only area.
• Proof of Operations: Display the office or equipment used in business operations, such as products for sale or branded materials.

What to Avoid in Your Google Business Profile Verification Video

• Sensitive Information: Avoid showing bank account numbers, tax IDs, or private information.
• Other People’s Faces: Do not include faces of other individuals.
• Excessive Monologuing: Keep narration concise and relevant.

Comprehensive Google Business Profile Verification Process

By following these guidelines and leveraging the expertise of Top Marketing Agency, you can navigate the Google Business Profile video verification process more effectively. Contact us for personalized support and to learn more about our digital marketing services.